Refund and Returns Policy

At Pinball & Vending Machines, customer satisfaction is our top priority. We stand behind the quality of our commercial pinball machines, vending equipment, and accessories. Please review our refund and return policy below for details on returns, exchanges, and cancellations.

1. Overview & Return Window

  • 30-Day Policy: Our standard return policy lasts 30 days from the date of item delivery. If 30 days have passed since your purchase was delivered, we unfortunately cannot offer a full refund or exchange.
  • Condition Requirements: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all accompanying accessories, keys, manuals, and documentation.

2. Cancellations & Order Changes

  • Orders can be canceled for a full refund prior to shipment processing or dispatch from our warehouse.
  • Once an item has been dispatched or handed over to the freight carrier, it cannot be canceled as an order in transit and must follow standard return procedures upon delivery.

3. Freight Shipping & Delivery Inspection

Due to the size and weight of commercial arcade and vending equipment:
  • Inspection upon Arrival: You must inspect the exterior packaging and the machine carefully upon delivery.
  • Damaged Items: If the item arrives damaged during transit, you must note the damage on the Bill of Lading (BOL) before signing for delivery and contact us immediately at info@pinball-vendingmachines.com or +1 (872) 216-3168. Freight damage claims must be reported within 48 hours of receipt.

4. Non-Returnable Items

Several types of items are exempt from being returned:
  • Customized or specially configured coin/bill acceptor machines.
  • Downloadable software, digital manuals, or license keys.
  • Items marked explicitly as “Final Sale” or “Clearance”.

5. Return Process & Shipping Fees

  • Return Authorization: To initiate a return, please contact our support team at info@pinball-vendingmachines.com to obtain a Return Merchandise Authorization (RMA) number and shipping instructions. Do not send your purchase back without prior authorization.
  • Shipping Costs: Customers are responsible for paying their own shipping costs for returning an item unless the return is due to a seller error or defect. Shipping and freight costs are non-refundable.
  • Restocking Fee: Returns for reasons other than product defect or transit damage may be subject to a restocking fee of up to 15% to cover freight and handling costs.

6. Refunds

  • Inspection: Once your return is received and inspected, we will send you an email notification confirming receipt and informing you of the approval or rejection of your refund.
  • Processing: If approved, your refund will be processed automatically to your original method of payment within 5 to 7 business days.

7. Contact Us

For any questions regarding returns, refunds, or warranty service, please contact us:
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